Shipping policy

 

Thank you for shopping at fearofgodw.shop.

This Shipping Policy explains how orders are processed, shipped, tracked and delivered. It also describes the procedures that apply to delayed, missing, damaged, refused or undeliverable parcels.

This policy applies to orders placed directly through fearofgodw.shop and should be read together with our Terms of Service and Return and Refund Policy.

1. Free Standard Shipping

All orders accepted through fearofgodw.shop receive free standard shipping.

There is no minimum purchase requirement for free standard shipping.

No standard shipping charge will be added at checkout. Where an optional premium, express or alternative delivery service is offered, any additional charge will be clearly displayed before the order is submitted.

Free standard shipping applies to delivery destinations that are available and accepted through our checkout.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

15–20 calendar days from the date your order is confirmed.

This timeframe includes normal order processing and standard transit time.

The 15–20-day timeframe is an estimate and not a guaranteed delivery appointment unless we expressly agree in writing to deliver by a specific date.

Orders may occasionally arrive earlier or later than the estimated timeframe.

3. Order Processing

Orders normally begin processing after payment has been successfully authorised.

Processing may include:

• Payment verification;

• Fraud and security checks;

• Product availability confirmation;

• Address verification;

• Picking and packing;

• Preparation of shipping documents; and

• Transfer of the parcel to the delivery carrier.

Normal processing time is included within the estimated 15–20-calendar-day delivery timeframe.

Orders placed during weekends, public holidays, promotional events or periods of unusually high demand may require additional processing time.

4. Order Confirmation

After submitting an order, you should receive an order confirmation email at the email address entered during checkout.

The confirmation will normally include:

• Your order number;

• Products ordered;

• Selected product options;

• Delivery address;

• Amount paid; and

• Relevant order information.

Please review the confirmation carefully.

Contact info@fearofgodw.shop promptly if you notice an error in your order or delivery information.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that the order has been accepted for fulfilment.

5. Shipping Confirmation

After your order has been prepared and transferred for delivery, we may send a shipping confirmation email.

Where tracking is available, the shipping confirmation may include:

• The carrier’s name;

• A tracking number;

• A tracking link; and

• The dispatch date.

Tracking information may take several days to become active after the shipping confirmation is issued.

A delay in the first tracking update does not necessarily mean that the parcel has not been dispatched.

6. Tracking Your Order

You may track your order using the tracking information provided in the shipping confirmation.

Carrier tracking systems may not update in real time. A parcel may continue moving through the delivery network without receiving a new scan at every location.

Should your tracking number remain inactive or unchanged for an extended period, contact:

info@fearofgodw.shop

Please include your order number and tracking number so that we can review the shipment.

7. Delivery Destinations

We deliver only to countries, regions and postcodes available through our checkout.

Where a delivery destination is unavailable, the website may prevent the order from being completed or we may contact you after the order is submitted.

We may be unable to deliver to certain:

• Restricted or unsupported regions;

• Remote locations;

• Military addresses;

• Freight-forwarding addresses;

• Hotels or temporary accommodation;

• PO boxes;

• Collection lockers; or

• Addresses that cannot be verified by the carrier.

Where we cannot deliver to the address supplied, the affected order may be cancelled and any payment collected will be refunded.

8. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Before submitting an order, please check:

• Recipient’s full name;

• House, building or flat number;

• Street name;

• Town or city;

• County or region where applicable;

• Postcode;

• Country;

• Telephone number; and

• Email address.

fearofgodw.shop is not responsible for avoidable delays caused by incorrect, incomplete or outdated delivery information supplied by the customer.

Nothing in this section excludes any responsibility that cannot lawfully be excluded.

9. Address Changes

To request an address correction, contact info@fearofgodw.shop as soon as possible.

Please provide:

• Your order number;

• The incorrect address;

• The complete corrected address; and

• The email address used during checkout.

We will make reasonable efforts to update the address. However, we cannot guarantee that an address can be changed after the order has entered processing or dispatch.

Once a parcel has been transferred to the carrier, an address change may be unavailable or subject to the carrier’s procedures.

10. Incorrect or Incomplete Addresses

Where a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, the carrier may:

• Delay delivery;

• Request additional information;

• Hold the parcel for collection;

• Return the parcel to the sender; or

• Treat the parcel as undeliverable.

Where the parcel is returned to an authorised return facility, we will review the circumstances and contact the customer where possible.

Reasonable additional delivery, return or handling costs caused by incorrect customer-supplied information may be charged or deducted from a refund where legally permitted.

11. Delivery Attempts

The carrier may make one or more delivery attempts at the address supplied during checkout.

Where nobody is available to receive the parcel, the carrier may:

• Attempt delivery again;

• Leave the parcel in an authorised safe place;

• Deliver the parcel to a neighbour where permitted;

• Deliver the parcel to a collection point;

• Request that the customer arrange redelivery; or

• Return the parcel to the sender.

Customers are responsible for reviewing tracking information and following reasonable carrier instructions concerning redelivery or collection.

12. Safe-Place, Neighbour and Reception Delivery

Where you expressly request or authorise delivery to a safe place, neighbour, reception desk, concierge, workplace or other nominated recipient, delivery to that location or person may be treated as completed where permitted by law.

Please authorise only a secure and suitable delivery location.

Where you did not authorise an alternative delivery arrangement and cannot locate the parcel, contact info@fearofgodw.shop promptly so that we can investigate.

13. Split Shipments

Products from the same order may occasionally be shipped in separate parcels.

Split shipments may occur because:

• Products are stored at different fulfilment locations;

• Different carriers are required;

• Products become ready for dispatch at different times;

• Package size or weight restrictions apply; or

• Separate delivery is reasonably necessary to fulfil the order.

Where an order is split, you may receive:

• Multiple shipping confirmations;

• More than one tracking number; and

• Parcels arriving on different dates.

You will not be charged additional standard shipping fees because an order is divided into multiple parcels.

14. Delivery Delays

Although we aim to deliver accepted orders within 15–20 calendar days, delays may occasionally occur because of:

• Carrier network disruption;

• Customs or border processing;

• Severe weather;

• Natural disasters;

• Public holidays;

• Strikes or industrial action;

• Transport interruption;

• High seasonal demand;

• Security or fraud checks;

• Incorrect delivery information;

• Failed delivery attempts;

• Government restrictions;

• Public-health emergencies; or

• Other circumstances outside our reasonable control.

Where we become aware of a significant delay, we will make reasonable efforts to provide available information.

A delivery delay does not remove any statutory rights available under applicable United Kingdom consumer law.

15. Orders Not Received Within 20 Days

Where your order has not arrived by the end of the estimated 20-calendar-day delivery period, please:

1. Review the latest tracking information;

2. Check whether the carrier left a delivery notice;

3. Check any authorised safe place;

4. Ask household members or neighbours whether they accepted the parcel; and

5. Contact info@fearofgodw.shop.

Please provide:

• Your order number;

• Tracking number;

• Complete delivery address; and

• A description of the issue.

We will review the tracking information and, where appropriate, contact the carrier or fulfilment provider.

16. Material Delivery Delays

Where delivery is materially delayed, contact info@fearofgodw.shop.

Depending on the circumstances and applicable law, you may be entitled to:

• Agree to a revised delivery period;

• Require delivery within an appropriate additional period;

• Cancel the affected order; or

• Receive a refund for products that cannot be delivered.

Where delivery by a particular date was expressly agreed as essential before the order was placed, you may have additional cancellation rights.

17. Lost Parcels

A parcel will not automatically be treated as lost solely because tracking has not recently updated.

Where the carrier confirms that a parcel is lost, or the available evidence reasonably demonstrates that delivery has failed, we will provide an appropriate remedy.

Depending on the circumstances, the remedy may include:

• Sending a replacement;

• Refunding the affected product; or

• Refunding the affected order.

We may ask you to confirm that the parcel has not been received and to cooperate reasonably with the carrier’s investigation.

18. Parcels Marked as Delivered

Where tracking shows that a parcel has been delivered but you cannot locate it, please:

• Check the delivery address shown on your order confirmation;

• Check around the property;

• Ask household members;

• Check with neighbours;

• Contact reception or building-management staff;

• Review any delivery photograph or carrier notice; and

• Check any authorised safe place.

Should the parcel remain missing, contact info@fearofgodw.shop promptly.

We will review the available delivery evidence and assist with an appropriate investigation.

A tracking status alone will not be used to exclude any responsibility that legally remains with fearofgodw.shop.

19. Damaged Parcels or Products

Please inspect your parcel and products promptly after delivery.

Should a product arrive damaged, defective or incomplete, contact info@fearofgodw.shop as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the damage;

• Clear photographs or video of the product;

• Photographs of the outer packaging;

• Photographs of the shipping label; and

• Details of any missing components.

Please retain the product and packaging until we confirm whether they are required for inspection or return.

Damaged or defective products will be handled in accordance with our Return and Refund Policy and applicable consumer law.

20. Incorrect Products

Where you receive a product that is different from the product ordered, contact info@fearofgodw.shop promptly.

Please provide:

• Your order number;

• The product ordered;

• The product received;

• Photographs showing the product; and

• Photographs of relevant labels or packaging.

We will review the matter and provide an appropriate remedy.

Where a return is required because we supplied an incorrect product, reasonable return costs will be covered by us.

21. Missing Products

Some orders are delivered in separate parcels.

Before reporting a product as missing, review all shipping confirmations and tracking numbers associated with the order.

Where all expected parcels have arrived but a product remains missing, contact info@fearofgodw.shop and provide:

• Your order number;

• A list of the products received;

• A list of the products believed to be missing;

• Photographs of the parcel and contents; and

• Photographs of the shipping label.

We will investigate and provide an appropriate remedy where the product is confirmed as missing.

22. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not automatically complete a valid cancellation or return request.

To cancel or return an order, contact info@fearofgodw.shop and follow the procedures in our Return and Refund Policy.

Where a parcel is returned because it was refused or not collected, we will review the matter after the parcel reaches the authorised return facility.

Reasonable delivery, return or handling costs may be deducted where legally permitted and where the failed delivery resulted from circumstances attributable to the customer.

23. Returned-to-Sender Parcels

A carrier may return a parcel to the sender because:

• The delivery address was incorrect or incomplete;

• Delivery was refused;

• The parcel was not collected;

• The recipient could not be contacted;

• The address was inaccessible;

• Carrier instructions were not followed; or

• Delivery could not otherwise be completed.

A tracking update stating “returned to sender” does not necessarily mean that the parcel has reached an authorised return facility.

After the parcel has been received and inspected, we will contact you regarding available redelivery or refund arrangements.

Additional redelivery costs may apply where the return resulted from incorrect customer information, refusal of delivery or failure to collect the parcel, where permitted by law.

24. Customs and International Deliveries

Where delivery outside the United Kingdom is available through checkout, parcels may be subject to customs processing and local import requirements.

Any shipping charge, tax or duty collected directly by fearofgodw.shop will be displayed before the order is submitted.

Where a destination authority or carrier independently imposes an import duty, tax, customs charge or clearance fee that was not collected by us, responsibility for that charge will be determined by the information displayed before purchase and applicable law.

Customs processing may extend the estimated delivery timeframe.

Customers must not request false customs declarations or inaccurate descriptions of parcel contents or values.

25. Delivery Restrictions

We may decline or cancel delivery where:

• The destination is unsupported;

• The address cannot be verified;

• The product is restricted at the destination;

• The carrier cannot safely complete delivery;

• Fraud or unlawful activity is reasonably suspected;

• Delivery would breach applicable law; or

• Circumstances make delivery impossible.

Where an order is cancelled because we cannot provide delivery, any payment collected for the affected order will be refunded.

26. Risk and Ownership

Where delivery is arranged by us, we remain responsible for the products while they are transported by a carrier selected or arranged by fearofgodw.shop.

Risk normally passes to you when the products are physically delivered to:

• You;

• A person identified by you to receive them; or

• A safe place, collection point or alternative recipient expressly authorised by you.

Where you independently arrange a carrier that was not offered by us, different rules may apply to the transfer of risk to the extent permitted by law.

Ownership of the products passes after full payment has been received and the products have been delivered.

27. Order Cancellations and Returns

Order cancellations, returns and refunds are governed by our Return and Refund Policy and applicable consumer law.

To request a cancellation or return, contact:

info@fearofgodw.shop

Do not return a product to an address shown on the original parcel or shipping label unless that address has been expressly confirmed by our customer service team as an authorised return address.

28. Delivery Complaints

For a delivery complaint, contact:

info@fearofgodw.shop

Please provide:

• Your full name;

• Order number;

• Delivery address;

• Tracking number;

• A clear description of the issue;

• Relevant dates; and

• Photographs or other supporting evidence where appropriate.

We will review the complaint and make reasonable efforts to provide an appropriate response.

29. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information;

• Monitoring order and tracking communications;

• Following reasonable carrier instructions;

• Collecting parcels within the carrier’s stated period;

• Informing us promptly of delivery problems; and

• Providing reasonable information required to investigate a claim.

These responsibilities do not limit any statutory rights or any obligation that legally remains with fearofgodw.shop.

30. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, provided that this does not exclude any responsibility that cannot lawfully be excluded.

Such circumstances may include:

• Natural disasters;

• Severe weather;

• Fire or flooding;

• War or civil disturbance;

• Public-health emergencies;

• Government restrictions;

• Customs disruption;

• Labour disputes;

• Transport interruption;

• Carrier network failures;

• Utility or communications failures; or

• Major cyber incidents not caused by our failure to use reasonable security measures.

We will take reasonable steps to reduce the effects of the event and resume normal performance where practicable.

31. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to:

• Delivery services;

• Carrier arrangements;

• Fulfilment procedures;

• Delivery destinations;

• Business operations; or

• Applicable legal requirements.

The updated policy will be published on fearofgodw.shop with a revised “Last updated” date.

Changes will normally apply to orders placed after the updated policy is published.

The delivery terms applying to an accepted order will normally be those presented when the order was placed, unless a change is required by law or expressly agreed with the customer.

32. Statutory Rights

This Shipping Policy operates alongside applicable United Kingdom consumer law.

Nothing in this policy excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded or restricted.

33. Contact Us

For order, shipping, tracking or delivery assistance, contact:

Website: fearofgodw.shop
Email: info@fearofgodw.shop

Please include your order number and all relevant information so that we can review your enquiry efficiently.